Question 1

Is it possible to modify/cancel an order?

Accepted Answer

It is not possible to modify or cancel an order once it has been placed.

Question 2

I received a damaged item, is it possible to exchange it?

Accepted Answer

We have a policy in place that allows you to return the product to us within 15 days of purchase if it is damaged, faulty or has a manufacturing defect. You must send us an email detailing the situation and include proof of purchase (supporting order number). We will assess your situation and contact you for the continuation of the return process. We do not issue refunds unless the item you wish to return is no longer in stock.

Question 3

I'm not happy with my purchase, can I get a refund?

Accepted Answer

If your item is faulty, damaged, or has a manufacturing defect, we suggest you look at the return policy that applies to that product. We do not issue refunds.